FAQ's
Frequently asked questions
Still curious? Our fragrance concierge answers in under an hour, Monday to Saturday.
Message conciergeWhat are new arrivals at Freshity?
These are the fragrances we have most recently added to the shop. They show up on this page first.
How often is this page updated?
There is no fixed schedule. We add new items as soon as they are confirmed with our suppliers.
Are new arrivals authentic?
Yes. Freshity guarantees that every product we sell is 100% authentic. We source from trusted suppliers and authorised distributors.
Will new arrivals be limited stock?
Some launch in smaller first batches. If you want a specific scent, it helps to order early.
How can I hear about new perfumes first?
Sign up using "Stay Updated" at the bottom of the page. You can also follow us on Instagram and Facebook.
Can I smell a new fragrance before I buy it?
Our Sheffield store has a wide range of testers. We cannot promise a tester for every new arrival, so contact us first through our contact page.
Where is your store?
Our store is at 130 Infirmary Rd, Sheffield S6 3DH.
Do you deliver outside the UK?
At the moment we only deliver within the UK. Our site notes that international shipping is coming soon.
How fast is delivery in the UK?
Standard delivery takes 2 to 3 working days after dispatch. Express takes 1 to 2 working days.