FAQ's
Frequently asked questions
Still curious? Our fragrance concierge answers in under an hour, Monday to Saturday.
Message conciergeWhat is Arabian incense made from?
Traditional Arabian incense is typically made from ingredients such as oud, sandalwood, and natural resins, blended to create a warm, long lasting scent.
How do I burn bakhoor at home?
Place a small piece on a charcoal disc or in an incense burner, let it warm gently, and keep the room ventilated while it burns.
Is Arabian incense safe to use indoors?
Yes, when used as directed and in a well ventilated space. Keep it away from children, pets, and flammable materials.
Can I return incense if I am not happy with the scent?
Please check our refund policy page for full details on returns and exchanges.
Do you ship incense products across the UK?
Yes. We ship across the UK from our Sheffield warehouse, with free delivery on orders over £40.
Are the incense products on Freshity authentic?
Yes. All incense sold on Freshity is 100% authentic and sourced directly from trusted distributors.